Privacy Policy
BaseCamp Compass follows data-minimisation principles and keeps account information separate from coaching content wherever practical.
Terms acceptance
Compass stores the terms and use-acknowledgement versions you accept, their acceptance times and whether acceptance occurred during registration or account use. These account records allow valid acceptance to be reused across logins and devices and are removed with account deletion.
Usage measurement
Compass uses Vercel for public page views and anonymous registration and coaching events. Event properties contain no conversation text, email address, verification code, account ID or raw search query. Private page views are excluded, and measured URLs omit query parameters and fragments. A signed registration receipt cookie expires after ten minutes or is cleared when used; it contains no email or account ID. Optional browser measurement is off by default: with your choice in Conversation options, this browser remembers up to 28 UTC usage days and shares anonymous first-use and return counts. Turning it off clears the stored days. These measurements describe this browser, not cross-device account history.
Account welcome email
After verified account creation, Compass sends a one-time service welcome through Resend using your email address, chosen language and profile. This is separate from newsletter consent and does not subscribe you to marketing. A protected server delivery record prevents duplicates and supports limited retries. Its temporary email-address copy is cleared when delivery reaches a final status; a minimal status record remains until account deletion, which also removes the delivery record. The email provider separately processes the address and message to deliver the email.
Account and authentication
Compass uses an email address through Supabase Auth and a separate internal user identifier. It stores account status, pilot/free/paid plan state, Personal and/or Professional profile access, and the time and policy version of the 18+ attestation. The controlled pilot does not require a date of birth. Sign-in uses a single-use six-digit email code, and users can end the current session or sessions across devices.
Coaching information
Messages may be processed by an AI provider to generate responses. When account history is enabled, sent conversations are saved to your account after each turn and can be opened on other devices after sign-in. Attachments stay with the conversation. Account history expires seven days after the last save and can be deleted from Account history. When account history is unavailable, conversation continuity is kept in the browser.
Data minimisation
Users should avoid unnecessary personal, medical, legal, financial or identifying information. When discussing other people, use roles or non-identifying descriptions wherever possible.
Feedback and human-service requests
The feedback form does not add a Compass account identifier. Details you include in free text may identify you or someone else. Avoid unnecessary personal or sensitive information. Information intentionally submitted for human coaching or a session is handled for that service request and remains separate from ordinary Compass coaching.
Development Support
Voluntary one-time Development Support uses a Stripe-hosted payment page. The supporter chooses the amount; Compass does not store card or bank credentials. Development Support is separate from access, coaching, services, features and subscription entitlement.
Deletion, use and contact
Account deletion requires fresh email-code verification. Pending deletion blocks private access, invalidates sessions and removes the authentication identity and associated account records through the deletion process. Account information is used for authentication, eligibility, profile access and safe service operation—not for clinical diagnosis or third-party profiling. Privacy questions can be directed to BaseCamp Norway.
BaseCamp Compass · v1.17.3 · Pilot Privacy Policy
Subscription and billing
Subscriptions are not available yet. Current pilot access continues.
Subscription and billingStripe hosts the payment page. Compass does not store card or bank credentials.
Compass stores the Stripe references, subscription state and dates needed to verify access, plus minimal records that prevent repeated webhook processing. Support payment confirmation is separate from subscription access. A signed, one-day browser cookie links the Support return page to its payment status; it does not grant access.
Support Compass developmentWebsite analytics: More details
With your consent, Google Analytics processes a browser identifier, device/network data and visits to selected public pages for website statistics. Coaching, private and topic pages are excluded. We do not send conversation content, form entries, account details, queries or referrers. Advertising cookies are disabled. Cookies last up to 30 days; your choice is saved for 180 days. Withdraw anytime in Analytics preferences to stop collection and remove these cookies. This does not erase data Google already received.
Google privacy policyJoin the updates list
The updates list is separate from Compass accounts. We store your email, language, consent text/version and timestamp, subscription status, and a broad source category. Supabase stores these records; Resend manages delivery and the updates segment. We do not add pilot users automatically or send email addresses to analytics. Unsubscribe through any updates email. We retain a minimal consent and suppression record to respect your choice; contact us through the Privacy page to request deletion. Rate-limit hashes expire after one day. No advertising cookies are added.