FAQ
Frequently asked questions
Subscription details
Storage limits are shared across profiles. Paid Professional plans have a higher monthly AI processing allowance than paid Personal plans; the trial allowance is separate.
20 saved conversations · 10 MiB of files per account, shared across Personal and Professional · 7 days after the last save
TXT, MD, PDF, PNG, JPG · 1 MiB each · 3 per conversation · text 20,000 characters · PDF 10 pages · images 4 MP · 20 upload attempts per 24 hours
Saved conversations expire 7 days after the last save. Files stay private to this conversation.
AI processing allowance
Personal: 250 processing credits per paid month; 250 credits for the full 14-day trial.
Professional: 600 processing credits per paid month; 600 credits for the full 14-day trial.
Processing credits measure AI usage. Conversation length, attachments and safety checks affect how many credits a request uses, so there is no fixed number of chats. A new allowance is provided each paid month. The remaining allowance is shown as a percentage.
AI processing is limited, not a fixed number of chats. Longer conversations, files and safety checks use capacity. Capacity is reserved before processing; uncertain requests may remain reserved pending review. The allowance is shared across profiles. A new chat does not reset it. Extra capacity is not currently sold.
Find an answer for your situation
Search practical questions about personal life, study and professional work. Your search stays in this browser.
Browse all topics
Personal
- Exams, tests and study choices
- Decisions, overthinking and direction
- Everyday pressure and organisation
- Work, career choices and change
- Confidence, perfectionism and performance
- Goals, habits and follow-through
- Relationships, family and boundaries
- Life changes, belonging and purpose
- Caregiving, loss and changing daily life
- Choosing and preparing for support
Professional
- Education, exams and student-support conversations
- Employee conversations and responsibilities
- Leadership, teams and organisational change
- Interviews, references and fair fact finding
- Decisions, meetings and professional responsibility
- Clients, stakeholders and coaching conversations
- Debrief, reflection, scenarios and learning
- Healthcare, social support and reintegration
- First responders, dispatch and military reflection
The essentials
What is Compass?
AI powers the conversation within Compass’s human-developed coaching framework.
How is Compass different from general AI?
General AI covers a very wide range of tasks. Compass has a narrower purpose, a structured coaching approach and defined safeguards for responsibility, confidentiality, third-party decisions and situations where another form of support is more appropriate.
When should I use Compass?
Use Compass when you want to clarify a situation, prepare for a conversation, make a difficult decision, work through change or uncertainty, debrief an event, maintain progress or decide whether professional support may be needed.
Who is Compass for?
The Personal route supports people navigating their own situations. The Professional route supports preparation, reflection, scenarios, decisions, debriefs and structured outputs while professional judgment and accountability remain with the professional.
Does Compass replace a coach, therapist or other professional?
No. Compass may be useful before, alongside or after professional support, but it does not replace qualified expertise, therapy, medical care, supervision, organisational procedures or emergency services.
When should I not use Compass?
Do not rely on Compass for immediate danger, emergencies, diagnosis, treatment, crisis support, legal representation or consequential decisions about identifiable third parties. Contact the appropriate qualified or emergency service when needed.
How do I create an account?
Choose Create account, enter your email, choose your profile and confirm you are 18 or older. Complete the required acceptance and email verification.
How do I log in?
Choose Log in and enter your email. Check your inbox and spam folder for the six-digit code. Use Resend code or Change email if needed.
How do I delete my account?
Open Account settings and choose account deletion. A fresh verification is required. Read the deletion information before confirming.
What happens to what I share?
Messages are processed to provide responses. Save conversations to your account to return to them on another device. Avoid sharing unnecessary sensitive information, especially about other people.
Read the current privacy details on the Privacy page.
Subscription and billing
Subscriptions are not available yet. Current pilot access continues.
Subscription and billingStripe hosts the payment page. Compass does not store card or bank credentials.
Before deleting your account, finish or cancel any open Checkout and end any subscription in Stripe. Deletion does not delete Stripe financial records. Contact BaseCamp Norway if you need help.
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