Frequently asked questions

AI powers the conversation within Compass’s human-developed coaching framework.

General AI covers a very wide range of tasks. Compass has a narrower purpose, a structured coaching approach and defined safeguards for responsibility, confidentiality, third-party decisions and situations where another form of support is more appropriate.

Use Compass when you want to clarify a situation, prepare for a conversation, make a difficult decision, work through change or uncertainty, debrief an event, maintain progress or decide whether professional support may be needed.

The Personal route supports people navigating their own situations. The Professional route supports preparation, reflection, scenarios, decisions, debriefs and structured outputs while professional judgment and accountability remain with the professional.

No. Compass may be useful before, alongside or after professional support, but it does not replace qualified expertise, therapy, medical care, supervision, organisational procedures or emergency services.

Do not rely on Compass for immediate danger, emergencies, diagnosis, treatment, crisis support, legal representation or consequential decisions about identifiable third parties. Contact the appropriate qualified or emergency service when needed.

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Messages are processed to generate responses. During the pilot, retained conversation continuity stays in your browser and is scoped to the signed-in identity. Avoid unnecessary identifying, medical, legal, financial or other sensitive information, especially about other people.